Terms & Policies

Deposit and balance. A 30% deposit is due when the order is placed. The balance is due before the piece leaves our shop, or on delivery when we install it. Approved procurement accounts are invoiced on net-30 terms instead of paying a deposit.

How to pay. Zelle to vincent.bernardo@zbg.llc with the order number in the memo; bank transfer (ACH or wire) to the account in your payment email; check payable to Zenith Business Group LLC; or card through a secure payment link we send on request. Card payments carry no surcharge.

Production and lead times. Work starts once the signed order and any deposit are in. Lead times are stated per item on the shop and confirmed on the order. They count from the day the deposit arrives, not the day the order is placed.

Custom and made-to-order pieces. Build-to-suit pieces and catalog pieces made in a custom size, finish or planter are produced for you alone. They cannot be returned, and an order cancelled after production has started is billed for work completed and materials used.

Delivery. Freight and, when requested, on-site installation are listed as separate lines on the order. Please check the piece on arrival and tell us about any damage within 48 hours, with a photo, at support@arboriaflora.com.

Pickup. If you install the piece yourself, you can collect it from 300 English Street, Houston, TX 77009 instead, with no freight charge. Your sales rep arranges the time with you once the order is ready. A piece you collect counts as delivered when you pick it up, and you are responsible for it from then on, including in transport.

Sales tax. Texas sales tax applies to deliveries in Texas and to every pickup, whatever state you are from, unless a valid resale or exemption certificate is on file with us before the order is invoiced.

Billing descriptor. Arboria Flora is a brand operated by Zenith Business Group LLC. Your bank or card statement will show Zenith Business Group LLC.

Governing law. These terms are governed by the laws of the State of Texas. Any dispute is heard in Harris County, Texas.

Electronic signature. By typing your name and submitting this form you consent to conduct this transaction electronically and agree that it is your legal signature on this agreement, with the same effect as a handwritten signature.

A net-terms account lets an approved company order without a deposit and pay by invoice. Applying is free and takes one business day.

Who qualifies. Businesses, property managers, designers and purchasing departments that expect to order more than once. We may ask for a trade reference or a W-9.

Terms. Invoices are due 30 days from the invoice date. A balance unpaid after the due date accrues a late charge of 1.5% per month, and new orders may be held until the account is current.

Credit limit. Each account carries a credit limit set at approval and reviewed as the account history grows. Orders above the open limit need a deposit for the difference.

Purchase orders. Every net-terms order needs your purchase order number at checkout. It appears on the order confirmation, the packing slip and the invoice.

Tax exemption. Upload a Texas resale or exemption certificate with the application, or send it to support@arboriaflora.com. Tax stops being charged once the certificate is verified.

Changes and suspension. We may lower a limit, ask for a deposit or close an account on written notice. You may close the account at any time once the balance is paid.

Before production starts. Cancel by email to support@arboriaflora.com and the deposit is refunded in full.

After production starts. The order is billed for work completed and materials used up to the day we receive the cancellation. The deposit covers that amount first, and any remainder is refunded.

Changes. A change to quantity, size, finish or planter after signing is confirmed in writing with a revised order confirmation. Price and lead time may change with it.

Returns of stock pieces. A catalog piece delivered as shown on the shop may be returned within 14 days of delivery in its original condition. A 25% restocking charge applies and freight is not refunded. Custom and made-to-order pieces cannot be returned.

Damage on arrival. Report it within 48 hours with a photo. We repair, replace or credit the piece at our choice and our cost.

Refunds. Refunds go back the way you paid within 10 business days of our confirmation.

Workmanship warranty. For 12 months from delivery we repair or replace any piece whose stems, foliage, base or planter fail under normal indoor use because of the way we built it.

What is not covered. Fading or brittleness from direct sunlight or heat, outdoor use unless the piece was sold for it, water or cleaning solvents, damage in transit after delivery, damage from moving the piece by its stems, and normal dust.

How to claim. Email support@arboriaflora.com with the order number and a photo. We answer within two business days.

Care

• Dust with a soft brush, a microfiber cloth or a burst of compressed air. Never wipe with water or cleaners.
• Keep the piece out of direct sunlight and away from heaters, fireplaces and vents. Colour lasts longest in even indoor light.
• Move the piece by its base or planter, never by the stems. Two people for anything taller than you.
• Stems and blooms are wired and can be reshaped gently by hand after transport.
• Indoor use only unless your order says otherwise.

We keep the details you give us to place, build and deliver your order, to invoice it and to answer you about it. Card payments are handled by our payment processor; we never see or store your card number. We do not sell or rent your details. Write to support@arboriaflora.com to see or delete what we hold.